Managed IT Services for Users, PC’s, Servers, Data
Centers, Cloud Environments, and Infrastructure. Help
Desk services, remote and onsite support for single
and multi-location environments
Help Desk Services
Custom Helpdesk solutions that offer ticketing,
tracking, and self-help support services for office and
remote users. Escalation to level 2/3 support and/or
customer resources that provide maximum coverage
for your users and network.
Monitoring, Patching, and Backups
24×7 monitoring of critical devices and services with
automated escalation and resolution. Automated
device and server patching with reporting to ensure
success. Backup and DR architecture, deployment
and monitoring for datacenter and cloud servers,
applications and data.
End User Training
Customized education plans to train users with
self-help tools that allow users to search for common
solutions. Portal based content that includes
searchable documentation and videos to supplement
Help Desk support. Topics include security awareness
training, application access, self-serve password reset,
and MFA configuration.
Solutions
Help Desk
NinjaOne: Centrally manage endpoints and support
users at scale. Automate IT operations with real-time
management that includes workflows and notifications.
Also provides help desk ticketing and remote desktop
support.
Security
SentinelOne: Protect, detect, remediate, and hunt
threats with SentinelOne Singularity Control or
Singularity Complete, integrated with NinjaOne.
Integration
Custom Integrations: Customer developed solutions to
bridge integration gaps with third-party solutions such as
Rapid7, MS Teams, and MS Power Platform.
Professional Services
Access to Avvenire Professional Services. In addition to
MSP services, Avvenire offers IT professional services. With
22+ years of consulting experience, Avvenire’s dedicated
practice groups provide expert-level resources for
project-based work including mergers and acquisitions,
custom development, SharePoint customization, Cyber
Security, and LAN/WAN architecture and design.
